Results tagged “DTV Transition” from FastGov: Where Government is Going

DTV day, a deadline that has been deferred once but won't be delayed again, is tomorrow.  The transition to digital television is a story of procrastination.

FCC chair Michael Copps, appointed on the eve of the originally scheduled February 17 DTV cutover, recently told a Los Angeles audience, "We've got some humps and bumps to navigate; there's still a number of people who don't know what to do.  We knew this transition was coming, the government was late getting itself organized ... but we are where we are and have to make this transition."

Former Washington State Gov. Gary Locke, now Secretary of Commerce in the Obama administration, says its not all government's fault -- its ours. "There are so many people who are always waiting until the last minute, whether it is college students doing term papers, or people filing taxes, or people like me who wait until Christmas Eve to do their shopping."

South Dakota didn't procrastinate.  They cut over according to the original time line.  And according to state CIO Otto Doll (who also runs public broadcasting in the state) it worked -- and the demand for assistance from technical staff and a corps of volunteers was less than expected.  When we talked last month, he noted that the nature of digital signals -- that they are there or they are not without the fade-in fade-out forgiveness of their analog predecessors -- caused some outlying residents in his largely rural state to lose TV reception.  Doll is melancholy on this point, not so much for the loss of television signals per se but as another symptom of the marginalization (and depopulating) of frontier states.

The people whose TV sets became paper weights earlier this spring will have some company on Friday morning.  Nielsen, the TV audience measurement company, estimates that 2.8 million households, or 2.5% of the TV market, will be left behind, despite the efforts of government, industry and community groups.  Their efforts apparently did some good.  Neilsen final estimate is less than half the 5.8 million TV household who that were unprepared in February.

For those who are still are not ready, the FCC has pressed 4,000 phone operators into service to stand by through the weekend to handle calls coming through their information line. That number is 888-225-5322.

Of course, with so much television content archived and streamed from the Internet, there is at least an element of the 2.8 million left behind households that likely won't miss terrestrial TV.

"Please don't adjust your set, you ain't seen nothing yet." The line is a send-up of those serious-sounding "One Moment Please" announcements that were once commonplace on local TV when things went wrong. The parody was on a scratchy comedy album from a misspent youth, but could prove prescient on the eve of the nation's transition to digital television -- or DTV -- this month.

The issue on the ground is how you get the signals out of the sky. At-risk viewers are those who rely on rabbit ears or rooftop antennas. Their sets will fall silent and snowy on Feb. 17 without a converter box.

Thankfully it's not IT's problem, unless you are South Dakota's Otto Doll. He is unique among state CIOs because running and programming the state's public broadcasting stations are in his wheelhouse. Public radio and TV happen to be the largest broadcasters in South Dakota.

"We have a natural tendency to expect the state to come to the aid of people in trouble," said Doll, who noted that South Dakota's experiences with fires, tornadoes, floods and hurricanes helped officials prepare a rabbit-ear rapid response. "We know things are going to fail, we just don't know where," he said. Losing TV reception is less severe than losing access to bank machines, he said, but residents still rely on broadcasters for emergency alerts and other information.

The problem is threefold. "Some people will not have heard they needed to do anything, some will have heard but decided to do nothing and others will have done something but will have done it wrong," Doll said. Consequently the state deployed a handful of its public TV engineers in a modified train-the-trainer model to make house calls to different communities. The engineers work with volunteers to provide troubleshooting knowledge, including how to reorient antennas.

South Dakota's planners studied an early DTV transition in Wilmington, N.C., last fall to get a sense of what to expect. The Wilmington experiment drew 1,823 phone calls about adjusting antennas, setting up and tuning converter boxes, and why the transition was happening in the first place. But the largest share of the calls (553) was from residents who complained they were unable to receive their favorite TV stations' signals.

Doll said his state "will muster another six engineers [and] whatever resources I have to make do" as the DTV deadline approaches. Given Wilmington's call breakdown, Doll saw an opportunity to enlist communications students from the University of South Dakota to staff a phone bank, with his engineers standing in the wings. South Dakota Public Broadcasting (SDPB) will cap an awareness campaign that has included 5,000 radio and TV announcements with a DTV telethon, which will have the look and feel of a pledge drive, but instead of asking for money, the SDPB will answer viewers' questions on the air and through the phone bank.

By definition, this will be the last time that video will not be IT's problem. Digital video is the new lingua franca, and broadcasting's transition removes analog as the last big barrier to convergence and carriage on any network, including yours.

 

Editor's Note: This column was published before a congressional decision on Feb. 4 to delay the DTV transition deadline. Broadcasters now have until June 12 to turn off their analog signals, although they can do so anytime after Feb. 17.

This post originated as a column, Rabbit Ear Response, in the February 2009 issue of Government Technology magazine.